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Independent Contractor Services (Aust) Pty Ltd (ICS) is a major supplier of contracting services to companies as well as structural and support services to legitimate independent contractors operating in the Australian market place. ICS Australia uses SugarCRM® Professional to manage both pre and post sales activity. For pre-sales activity. SugarCRM provides a terrific fit for the business. It allows for strong Lead management and Account conversion; campaign management and prospect tracking assist ICS to find and close new business in the Australian market. |
Post-sales activity required customisation of SugarCRM to provide the tools required to manage the operational side of the business. Since this involves the processing of remuneration agreements for hundreds of contractors, a number of new modules were required. This is in addition to standard modules such as Contracts, Attachments, Documents, etc.
ICS has derived tremendous value from SugarCRM having provided a sales, marketing and operational solution from a single package.
